Help Center

How can we help?

Start with the guides below, browse the documentation, or talk to a human — support answers within one business day on every plan.

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Installing NexusBOS

Choose the right installer, verify checksums and set up your first terminal.

Licenses & activation

Activate devices, free up seats, and activate machines that are offline.

Updates & channels

How silent updates, rollback and the Stable/Beta/Developer channels work.

Using the modules

POS, inventory, accounting, HR — task-by-task documentation.

Contact support

Open a ticket from the customer portal or write to us directly.

Service status

Cloud sync or portal trouble? Check current platform status with support.

Frequently asked questions

New accounts start with a 14-day Advanced Business trial, no credit card required. Available industry modules can be evaluated during the trial. If you do not upgrade, the account moves to Normal POS (Free), limited to 50 products and 10 bills per day; existing records are retained.

Still stuck? Email support@nexusbos.lk or send us a message. Customers can also open tickets and use live chat from the customer portal.